Patient Information
Information At Your Fingertips
If you are a new patient to our clinic, please arrive at least five minutes before your consultation or fill out a new patient form here and bring the following to your consultation:
- Photo ID
- A valid Medicare card
- Workcover patients will need to inform their employer and bring their employer’s contact details for verification to arrange payment.
Fees
Carnes Hill Doctors is a Mixed- Billing Practice. Most consultants are time-based and will incur private fees for patients who are not eligible under the bulk-billing criteria. Fees are payable at the time of consultation by cash, credit card or EFTPOS.
We are still able to bulk bill eligible patient groups for most of the consultation types:
- Children under 16 years of age
- Patients over 65 years old
- Commonwealth Concession Card holders
- DVA Gold Card holders
- Health Care Card holders
- Pensioner Concession Card holders
- Monday to Friday from 6pm, and all day on weekends and public holidays, is mixed billing.
We also charge for some procedure and for more details patients to contact our surgery because these prices keep changing.
OSHC/OVC Membership Holder
Our billings for patients holding an OSHC/OVC membership are:
- Short consultation – $
- Standard consultation – $
- Long consultation – $
- Prolonged consultation – $
First Appointments
If you are a new patient, please bring the following to your first consultation:
- New patient form
- A valid Medicare Card
- Valid OSHC/OVC membership details
- Workcover patients will need to inform their employer and bring your employer’s contact details for verification to arrange payment
Help us eliminate waiting times by arriving at least 5 minutes before your consultation.
Booking Appointments
Appointments may be booked by calling: (02) 9601 6408 or in person Monday 09:00 am – 11:00 pm, Tuesday 09:00 am – 5:00 pm, Wednesday to Friday 09:00 am – 11:00 pm, Saturday 09:00 am – 4:00 pm, Sunday 09:00 am – 5:00 pm. Public Holidays: Closed / (Hours may vary please contact reception staff at 02 9601 6408.
Regular appointment times are 15 minutes, if you feel you need longer, please discuss it with the receptionist at the time of booking.
Whilst the Doctors aim to keep patients’ waiting times as short as possible, delays may occur.
We do not accept appointments via email, please be advised to make an appointment on HealthEngine, HotDoc, over the phone or by walk-in
Correspondence
Medical information in an electronic format is transmitted via encrypted format using secure messaging software. Medical information can be mailed only through secure post (i.e. with a tracking number). Patient diagnostic results and correspondence, whether in electronic or hard copy format are always forwarded to the relevant doctor. The word “Confidential” is recorded on the correspondence. Patient information is only sent via email if it is securely encrypted. We do not accept patient enquiries or requests via email. We also do not send patient information to personal email addresses.
Facsimile
Facsimile, printers and other electronic communication devices are located so they are only accessible to the doctors and other authorised staff. All faxes containing confidential information are only faxed to numbers after checking the fax number is correct.
Computerised Records
Specific systems have been put in place to protect the privacy, security and integrity of patients’ records. All staff are trained in computer security. IT Support oversee the maintenance of computers and their security.
Results
A follow-up appointment is usually required to receive results. Telephone advice will only be made if authorised by your doctor. Carnes Hill Doctors will attempt to contact you regarding any urgent results.
Telephone Enquiries
We value our patients’ concerns, so please leave a clear message with the reception staff and your doctor will return your call when possible.
Additional Information
Each staff member is bound by the signed privacy clause contained in the employment agreement. All information received during a consultation between a doctor and the patient is considered personal and private health information. Medical information includes past medical and social history, current health issues and future medical care. Doctors, staff, and contractors maintain the privacy of personal information. Medical records are the property of the practice. Only written requests for access to medical records are accepted.
- Covid-19 Vaccination Consent Form
- Preparing for Covid-19 Vaccination
Smoking Policy
This practice has a strict no-smoking policy.
Complaints or Feedback
If at any time you have a concern, comment or suggestion please feel free to talk to your doctor or the receptionist. You may prefer to write to us via our “Compliment, Comment or Complaint” form (available in Medical Clinic Waiting Room).
Alternatively, you can contact:
Health Care Complaints Commission
Phone: 1800 043 159 or
Mail: Locked Mail Bag 18 Strawberry Hills, NSW, 2012.
Confidentiality
All members of Carnes Hill Doctors understand the importance of respecting the principles of confidentiality in respect of any information they receive in the course of their employment. It is only with the patient’s informed consent that any medical details will be shared with fellow professionals outside the Practice Team.
Afterhours Contact Details
We recommend contacting the local hospital Liverpool Hospital, Corner of Elizabeth and Goulburn Streets LIVERPOOL NSW 2170 or attend the Emergency Department. Alternatively, after-hours medical care is available by phoning 13 Sick – National Home Doctor Service Ph: 13 74 25
Useful Resources
Children’s Health
Contraception / Sexual Health
Immunisation
Men’s Health
Travel
Planning Ahead
(Advance Care Planning, Wills, Power of Attorney, Enduring Guardian)
Chronic Disease
Mental Health
Preventative Health & Lifestyle
Women’s Health
MyMedicare
MyMedicare
We invite all existing and new patients who consider us to be your preferred practice, to register for MyMedicare. To complete a registration, scan the QR code or register using the link provided on this page. If you have any questions, please contact our team.
What is MyMedicare?
The Australian Government has introduced a new voluntary patient registration model called MyMedicare to drive improvements in primary health care for all Australians and deliver new funding packages to primary care providers. MyMedicare will strengthen the relationship between patients and their health care teams by allowing patients to register with their regular general practice and select their preferred GP and providers within the practice. This registration aims to strengthen the relationship between you, your GP, and the team at Carnes Hill Doctors. For more information, please see the Registering in MyMedicare Factsheet for Patients.
What are the benefits of MyMedicare for our patients?
The key benefits to you include better access, better continuity of care, and better planning. Registration in MyMedicare is not compulsory, however it is recommended to improve continuity of care for patients. You can also change your mind and leave the program at any time. It does not affect your Medicare rights or benefits. Please reach out to our team if you have any questions.
FAQ
Is Carnes Hill a Bulk Billing Practise?
Carnes Hill Doctors is a mixed billing practice.
We Bulk bill patients 16 and under
DVA card holders
Concession and Pensioner card holders
What if I don't have a Medicare card?
Thornlands Doctors is a mixed billing practice.
We Bulk bill patients 16 and under
DVA card holders
Concession and Pensioner card holders
How do I book an appointment?
Please use the online booking button on this page or call the practice on 07028023811 to make an appointment.
What should I bring to my appointment?
Please bring:
Photo ID
Medicare card
Any concession cards
Do you offer telehealth consultations?
Telehealth is offered under some circumstances, please check with the practice via telephone if this is available to you (02) 9601-6408
